Refund policy

Booking Cancellations:

Flight Tickets:

• Domestic Flights: Cancellations made more than 48 hours before departure are eligible for a refund minus cancellation fees.
• International Flights: Cancellations made more than 72 hours before departure are eligible for a refund minus cancellation fees.
• Last-minute Cancellations: Cancellations made within 48 hours (domestic) or 72 hours (international) before departure are not eligible for a refund.

Tour Packages:

• Cancellations made more than 15 days before the start date are eligible for a refund minus cancellation fees.
• Cancellations made between 7-15 days before the start date will receive a 50% refund.
• Cancellations made less than 7 days before the start date will not be eligible for a refund.

Refund Process:

Refunds shall be processed within 7-10 working days from the cancellation date. Refunds will be credited to the original payment method.

Non-Refundable Services:

Certain services are non-refundable once the application process has begun.Any additional charges such as service fees or third-party charges are non-refundable.

Changes and Modifications:

Any changes to bookings (flight or tour packages) are subject to availability and may incur additional charges.

Special Circumstances:

In the event of force majeure (natural disasters, government actions, etc.), the refund policy will be subject to the terms and conditions of the service providers (airlines, hotels, etc.).

Contact Us:

For any questions or concerns regarding cancellations or refunds, please contact our customer support at +64 22 085 7814 or email us at info@libintoursandtravels.co.nz